Misunderstandings, problems and mistakes can occur in any ‘life situation’. If you feel dissatisfied with a particular treatment or outcome then you should contact us by phone, letter or email.
At our City of London EC2 dental practice we treat all cases that involve patient dissatisfaction very seriously. Dr George Druttman, our principal dentist, will deal with the matter personally. We do our best to resolve all such incidents ‘in house’.
Should you feel that the issue has not been appropriately resolved, you may then lodge a complaint with:
The Dental Complaints Service
The Landsdowne Building
2 Landsdowne Rd
Croydon, CR9 2ER
"Dr George Druttman always provides all options and thoroughly explains every stage of treatment. Superb in every respect. Being a patient of the practice for 4 years, I highly recommend CAP City Dental."