Complaints Procedure

Misunderstandings, problems and mistakes can occur in any ‘life situation’. If you feel dissatisfied with a particular treatment or outcome then you should contact us by phone, letter or email.

At our City of London EC2 dental practice we treat all cases that involve patient dissatisfaction very seriously. Dr George Druttman, our principal dentist, will deal with the matter personally. We do our best to resolve all such incidents ‘in house’.

Should you feel that the issue has not been appropriately resolved, you may then lodge a complaint with:

The Dental Complaints Service

The Landsdowne Building
2 Landsdowne Rd
Croydon, CR9 2ER

Tel: 08456 120540

General Dental Council

For issues relating to professional registration and ‘fitness to practice’, you should contact the General Dental Council:

The General Dental Council
37 Wimpole St
London W1M 8DQ
Tel: 0845 2224141

Care Quality Commission

CAP City Dental is a CQC-registered dental practice located in the City of London Austin Friars EC2 area.

For issues relating to the standards of the practice premises, facilities, policies and protocols and to check our registration with this body, please contact:

CQC HSCA Compliance
Citygate, Gallowgate
Newcastle upon Tyne